Customer Service
- Customer Service Hours
- Shipping & Delivery
- Privacy & Security
- Returns
- Ordering
- Payment Methods
- Viewing Orders
- Updating Account Information
Customer Service is available to assist you with any questions or concerns, Monday-Friday between 9 am - 4 pm PST.
All orders placed before 1 pm PST will ship the following business day, with the exception of FedEx delivery options, which ship the same business day. Orders are typically shipped by USPS (United States Postal Service). Please allow 3-7 business days for your order to arrive (products ship from Southern California). If you need the product to arrive sooner, please select an expedited delivery method- we offer FedEx Overnight, 2 Day or 3 Day. (Note FedEx does not deliver on weekends).
Weekend Orders: Orders placed over the weekend, will be shipped out on Tuesday (with the exception of FedEx delivery options, which will ship on Monday).
International Orders: Please allow extra time for delivery. USPS International may take 10-15 business days for delivery. FedEx International orders may take 5-9 business days for delivery.
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.
What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Farr Laboratories, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy polices. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your consent
By using our site, you consent to our privacy policy.
We guarantee our customer's complete satisfaction on every order. If for any reason, you are unsatisfied with a product that you have purchased from us, we will accept any unopened and undamaged bottle within expiration date for a full refund, excluding the shipping charges. All returned bottles must include a copy of the original invoice and a Return Authorization Code (RAC) to be processed by our returns department. Please contact customer service at (877) 284-3976 to obtain a Return Authorization Code and the mailing address to return products.
To place an order, please visit www.farrlabs.com or call (877) 284-3976, and select option 1.
For phone and online transactions we only accept credit cards. We accept Visa, Mastercard, Discover and American Express.
If you would like to pay by check or money order, please call us at (877) 284-3976.
To view your orders, please login to your account by selecting the My Account tab at the top of the page. Under the "Recent Orders" section, you will be able to view your order or place a new order.
To obtain a tracking number over the phone, please call (877) 284-3976, and select option 3.
To update your account information, please login to your account by selecting the "My Account" tab at the top of the page. Once navigated to your account, select the edit tab on the "Account Information" section and make any necessary changes to your account.