Customer Service


We are open to serve our customers

While the COVID-19 situation changes by the day, FARR LABS remains available by phone or online as we continue to ship all orders.  

The safety of our customers and employees are paramount.  Most of our team members are working remotely while our warehouse continues to operate as an essential business serving the healthcare and food industry while following the guidelines of the CDC to maintain a safe and secure working environment.

During this time, we may experience longer than usual call wait times.  We encourage you to utilize our website to place orders or access your account.  

 

Customer Service Hours

Customer Service is available to assist you with any questions or concerns from Monday-Friday (except holidays) between 9 am - 5 pm PST

We will be closed on: 


April 10, Good Friday

May 25, Memorial Day

July 4, Independence Day

September 7, Labor Day

November 26-27, Thanksgiving

December 24 & 25, Christmas

December 31 & January 1, New Year

 


Ordering

To place an order, please visit www.farrlabs.com or call (877) 284-3976, and select option 1.

 

Payment Methods

For phone and online transactions we only accept credit cards.  We accept Visa, Mastercard, Discover and American Express.

If you would like to pay by check or money order, please call us at (877) 284-3976.

 

Viewing Orders

To view your orders, please login to your account by selecting the My Account tab at the top of the page.  Under the "Recent Orders" section, you will be able to view your order or place a new order.

To obtain a tracking number over the phone, please call (877) 284-3976, and select option 3.

 

Updating Account Information

To update your account information, please log in to your account.  If you have any subscription orders, you will need to update your account before the next scheduled delivery date.  This will ensure that the subscription order will be processed correctly with the updated shipping information.