FAQs

We care about the privacy of our customers. Please see our Privacy Policy for details.

We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information. Please read about credit card security to learn other ways to make your shopping experience more secure

If you don't wish to shop online, you may order by phone or e-mail. Order by phone Call toll-free: 1 (877) 284-3976.

You may start your search by going through the Product categories. Each product has information on the body function that it supports. Your health care professional also provide you with specific recommendations.

All of our products are manufactured in the United States in facilities that meet cGMP and FDA requirements.

Domestic orders will be shipped within 24-48 hours during business days, pending verification of billing information and the shipping method selected. International orders will be shipped within 48 hours during business days, after the order details, billing and shipping information are verified and confirmed via email.

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we may not be able to make any changes once the order has been submitted.

Yes! You can enroll in our AUTO DELIVERY program and set up your favorite products to automatically be delivered to you on a frequency that you select.

We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we may not be able to cancel orders once the order has been submitted.

We will immediately notify you by email of any complications with your order, including backorders and credit card authorization issues.

We accept the following payment methods: Visa MasterCard American Express Discover We also accept checks or money orders. Please contact us if you prefer to mail in your payment.

Sales Tax is charged on shipments to jurisdictions where sales tax is applicable. The taxability of a particular item is determined by the guidelines set forth by the jurisdiction the item is shipped to. Items sent to APO / FPO/ PPO military addresses are not subject to taxes. Taxes are estimated to the best of our ability, and will be final on your order confirmation. The amount of tax charged is based on current tax rates. Shipping charges may also be subject to tax in applicable states. Tax will be refunded for returned items.

If your order is held for verification purposes (most commonly billing or address verification) it will ship as soon as we can resolve the issue. This often involves getting clearance from banks or additional information from you.

Unfortunately no. International orders (orders originating from outside the 50 United States) require verification processes that take longer than domestic orders. This processing time varies by country and by product ordered. We ship these orders out as soon as we can, case by case.

If an item has is missing from your order please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple tracking numbers.(order may have been sent in multiple packages)

We have recently upgraded our website. For security purposes, you will need to create and enter a new password. 1) Please proceed like you are setting up a new account. Use the same email address as the old account and once you enter and save your new password, you will receive another email to activate the account. 2) Open the Activate Account email and click the Activate account button. (If you cannot find this email, kindly check your junk mail.) 3) Proceed to login with your email and new password. You will now be able to view your account and make changes to your subscriptions if applicable.

Just click on Forgot Password and follow the instructions. Once you reset your password, your account will be unlocked. Or you can give us a call at (877) 284-3976 and we’ll help you out.

If you want to purchase products online you must set up an account. However, you don't need to set it up until you are ready to check out. Until then, you may browse, learn, and comparison-shop as long as you like.

Click on My Account at the very top of the home page. Log in using your current email address and password. You'll then be able to change your account information, including credit card, billing and/or shipping address, email address and password.

To keep your info safe, make sure your password contains: At least one Upper Case letter and 1 lower case letter One number Eight or more characters

Some email providers (like rr.com, charter.net, roadrunner.com, cox.net) block auto confirmation emails and that may be the reason why you are not seeing any of the emails from farrlabs.com. 1) Try to check your spam folder and see if the email from sales@farrlabs.com is there. 2) You can save sales@farrlabs.com as a contact in your email account. 3) Or, if you have another email (gmail.com, yahoo.com, hotmail.com) you may switch the email on your account so you can continue to receive the order confirmation emails.

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